Tenean / Communications

Communications · every lead, every call

Every lead answered before it goes cold.

Texts, calls, Messenger, Instagram and email in one thread per person. An assistant that answers in your studio's voice, books the tour, and hands you only the ones worth your time.

The phone line is in the software.

The inbox on Demo Studios

Actual product screen, photographed on Demo Studios, our demo environment. The figures are demo data, not customer results.

One inbox, every channel.

  • A text, a call, a Messenger or Instagram message, an email — one thread per person, in the order it happened
  • Contacts stay one person, even when the CRM holds three records for them
  • What the assistant said and what you said, told apart on the thread
  • Somebody who has never been spoken to arrives on the list the day they arrive
One inbox

An assistant that answers and chases.

  • Answers in seconds, in your voice, from your studio's own facts
  • Books the tour from the real calendar and confirms it
  • Chases a no-show, asks after the tour, and goes quiet the moment you take over or they say stop
  • Silent to vendors, scams and the people who are not leads

The assistant says it is an assistant. When it does not know, it says so and hands you the thread.

A lead asked at 7 pm and was answered at 7 pm

Your phone line, in the software.

  • The studio number rings the app and your cell — you choose who rings and when
  • Voicemail lands in the thread with the transcript and a two-line summary
  • A missed call or a voicemail pushes to your phone
  • Business hours, forwarding and a blocklist, set by you
My Studio, Phone: the attendant, where calls ring and business hours

Tours that book themselves.

  • A public booking page per location, on your own link
  • Slots from your real calendar, re-checked at the moment of booking
  • Confirmations and reminders sent; no-shows chased; the outcome asked for afterwards
  • Every tour on the lead's record, and on your calendar — web and phone
Tours in the pipeline

The phone line is inside

One phone line and one inbox.

Most owners run the software in one place and the conversation in another: the lead is in a CRM, the text is on a phone, the tour is in a calendar, the rent is in a spreadsheet. In Tenean the studio and the phone line are one product, one login, one record per person.

The Command screen: occupancy, the week's rent, the floor and what needs the owner today
The studio. Occupancy, rent, the floor plan, repairs, leases.
The Inbox: a lead's text thread, the assistant's reply, and the person's record beside it
The phone line. Calls, texts, voicemail, email, Instagram and Messenger, one thread per person, with their tour, lease and rent on the same record.

The same thing on your phone.

Web, iPhone and Android, one login. The owner is on the floor, not at a desk, and the phone carries the studio and the line.

The phone line on an iPhone: the studio number, chats, call history, and every conversation in one list
The phone line. The studio number, texts and calls in one list.
A lead's thread on an iPhone: their question, the assistant's reply, and the call, calendar and contact buttons
A thread. The lead's question, the assistant's reply, and the call, calendar and contact a tap away.

Actual product screens on Demo Studios, our demo environment. The figures are demo data, not customer results. See the inbox

Your phone line

A line with a voice of its own.

Get a new number from Tenean, or bring the one you already give out. It rings the app and your cell, and when you want, the assistant answers it for you.

  • A new number from Tenean, or yours moved in with its history*
  • An assistant with a name and a voice you choose
  • It answers calls, books a visit and puts people through
  • Ring the app, forward to your cell, or both
  • Voicemail lands in the inbox with a recording and a transcript

* A number from another phone provider needs a short conversation first, to confirm it will work with Tenean. Some lines, especially ones already running in another phone app, may not be able to move in.

Tenean
My Studio, Phone: the assistant's name and a choice of voices, each with a Play button
Your assistant: the name callers hear and the voice they hear it in.

Texting approval

Texting that gets delivered.

Before a business can text customers from its own number, US carriers require it to register. It is called A2P, and most owners have never heard of it until their texts stop arriving.

  • Tenean files it for you as part of setup, at no extra charge
  • Or you get a filing package for your own provider
  • Every field says why the carriers ask for it
  • The usual reasons for rejection are checked before anything is filed
  • Your Tenean website already carries the pages the carriers look for
Tenean
My Studio, Texting approval: choose Tenean files it for me, or I use my own texting provider
Texting approval: we file it, or you take the package to your own provider.

Your website and your booking link

A website of your own, and a page to book you.

Your site comes with a Tenean address, or bring your own domain for a custom one. It is built from the same facts as the rest of Tenean. Pick a layout, change the words and photos, and publish when you are happy.

  • Ten layouts, from photo-led to type-led; your words carry over when you switch
  • Edits save to a draft; nothing changes until you publish
  • See visits, booking taps and calls from the site
  • Your own booking page, the link the assistant sends
  • A Tenean address included, or bring your own domain
Tenean
My Studio, Website: visits, booking taps and calls from the site, and the site shown in every layout
The website room: what the site brought in, and your site in every layout.
Your website
A published Tenean website: Demo Studios in the Editorial layout
A published site, in the Editorial layout: what customers see.

Your pros feel it too

The same line, for your pros.

Your pros text the same number, and they get doors of their own.

Message everyone

A text or an email to every pro on the floor, from the studio line and the studio mailbox.

One thread, whatever it is

A repair, a question, a late rent — the same thread as everything else with that person.

Their own booking link

Each pro gets a booking link of their own for their clients, on the same system.

Also in Tenean

The other four sections.

Operate

Run the studio. Money, the floor, leasing, repairs.

Open Operate

Promote

Posts in your voice, a designer not a template, campaigns, referrals, events.

Open Promote

Intelligence

What the ads brought, your reviews with the reply drafted, how each pro is doing.

Open Intelligence

Expand

Drive times, demographics, who is open nearby, and an assessment of the site.

Open Expand

Got a question?

About Communications.

Does the assistant really answer my leads?

Yes — in seconds, in your studio's voice, with your suites, your prices and your hours, because they are your studio's own facts. It offers real open slots and books the tour. When it does not have a fact, it says so rather than inventing one.

What if I want to take over?

Reply yourself and it stops. Answer a call and it stops for a day. Mark somebody a vendor and it stays quiet for good.

Which channels?

Text, calls and voicemail, Messenger, Instagram and email. One person, one thread, whichever they used.

Can I keep my existing number?

Usually. A number from another provider needs a short conversation first, to confirm it can move; when it does, the history comes with it. If it cannot, you get a new number from Tenean.

See it

Book a walkthrough.

It runs on Demo Studios, our demo environment. To see it on your own suites afterwards, say so on the call.

Rent reaches your bank directly, as it does today.Month to month. Leave any time.Set up with you: your number, your calendar, your floor plan. Most single locations are live within a week.